getting this error on all playback in the web UI
major clue is in /var/log/apache2/error.log see below
Bluecherry Version: 2.8.8 server installed on
Ubuntu 18.04.4 LTS (GNU/Linux 4.15.0-88-generic x86_64)
Firefox Nightly 75.0a1 (2020-02-14) (64-bit) on Elementary OS
in browser console:
> NotSupportedError: The media resource indicated by the src attribute or assigned media provider object was not suitable.
Chrome Version 80.0.3987.132 (Official Build) (64-bit) on Elementary OS
in browser console:
> GET https://25.4.36.228:7001/media/stream-mp4?id=361762 500 (Internal Server Error - MP4 file preparation failed)
> Uncaught (in promise) DOMException: Failed to load because no supported source was found.
Firefox 73.0.1 (64-bit) on Windows 10
in browser console:
> HTTP load failed with status 500. Load of media resource https://25.4.36.228:7001/media/stream-mp4?id=361790 failed. playback
> NotSupportedError: The media resource indicated by the src attribute or assigned media provider object was not suitable.
Chrome Version 80.0.3987.132 (Official Build) (64-bit) on Windows 10
in browser console:
> GET https://25.4.36.228:7001/media/stream-mp4?id=360884 500 (Internal Server Error - MP4 file preparation failed)
(anonymous) @ mediaelement-and-player.min.js:27
dispatch @ jquery.min.js:3
r.handle @ jquery.min.js:3
playback:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
Interesting bit is in the server log
tail -f /var/log/apache2/error.log
Stream #0:1: Audio: pcm_alaw ([6][0][0][0] / 0x0006), 16000 Hz, 1 channels, 128 kb/s (default)
Metadata:
DURATION : 00:00:20.491000000
Unsupported codec with id 65543 for input stream 1
[Sat Mar 07 09:00:31.056913 2020] [mpm_prefork:notice] [pid 646] AH00169: caught SIGTERM, shutting down
[Sat Mar 07 09:05:02.202416 2020] [mpm_prefork:notice] [pid 11636] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Sat Mar 07 09:05:02.202476 2020] [core:notice] [pid 11636] AH00094: Command line: '/usr/sbin/apache2'
[Sat Mar 07 09:11:01.137919 2020] [mpm_prefork:notice] [pid 11636] AH00169: caught SIGTERM, shutting down
[Sat Mar 07 09:11:42.847152 2020] [mpm_prefork:notice] [pid 632] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Sat Mar 07 09:11:42.847503 2020] [core:notice] [pid 632] AH00094: Command line: '/usr/sbin/apache2'
ffprobe version n3.0 Copyright (c) 2007-2016 the FFmpeg developers
built with gcc 7 (Ubuntu 7.4.0-1ubuntu1~18.04.1)
configuration: --prefix=/build/stage --disable-static --enable-shared --cc='ccache gcc -std=c99' --enable-pic --disable-stripping --disable-doc --disable-libxcb --disable-xlib --disable-sdl --disable-everything --enable-indev=v4l2 --enable-protocol=file --enable-protocol=pipe --enable-protocol=http --enable-protocol=https --enable-muxer=matroska --enable-muxer=mjpeg --enable-muxer=rtp --enable-muxer=mp4 --enable-muxer=image2 --enable-muxer=rawvideo --enable-demuxer=rtsp --enable-demuxer=matroska --enable-demuxer=mjpeg --enable-demuxer=rawvideo --enable-demuxer=concat --enable-decoder=h264 --enable-decoder=mpeg4 --enable-decoder=mjpeg --enable-decoder=rawvideo --enable-decoder=aac --enable-decoder=ac3 --enable-decoder=mp2 --enable-decoder=mp3 --enable-decoder=wav --enable-decoder=pcm_f32le --enable-decoder=pcm_f64le --enable-decoder=pcm_s16le --enable-parser=h264 --enable-parser=mpeg4video --enable-parser=mjpeg --enable-encoder=mjpeg --enable-encoder=mpeg4 --enable-encoder=rawvideo --enable-encoder=aac --enable-filter=scale --enable-filter=fps --enable-filter=aresample
libavutil 55. 17.103 / 55. 17.103
libavcodec 57. 24.102 / 57. 24.102
libavformat 57. 25.100 / 57. 25.100
libavdevice 57. 0.101 / 57. 0.101
libavfilter 6. 31.100 / 6. 31.100
libswscale 4. 0.100 / 4. 0.100
libswresample 2. 0.101 / 2. 0.101
Input #0, matroska,webm, from '/mnt/CCTV_DATA/bluecherry/recordings/2020/03/07/000001/08-03-16.mkv':
Metadata:
ENCODER : Lavf57.25.100
Duration: 00:00:24.72, start: 0.000000, bitrate: 3560 kb/s
Stream #0:0: Video: h264 (Main), yuvj420p(pc, bt709), 2560x1440, SAR 1:1 DAR 16:9, 10 fps, 25.08 tbr, 1k tbn, 20 tbc (default)
Metadata:
DURATION : 00:00:24.468000000
Stream #0:1: Audio: pcm_alaw ([6][0][0][0] / 0x0006), 16000 Hz, 1 channels, 128 kb/s (default)
Metadata:
DURATION : 00:00:24.720000000
Unsupported codec with id 65543 for input stream 1
