Video Playback - Error loading this resource

Version 3 beta testing
1

Hello,

I just did a new VM install of 3.0.4 on Ubuntu 20.04. I used to use 2.8.8. I manually set both of my cameras back up and while they appear to be working, I can’t hit the play button on the video to watch any more. I can however, download the MKV file. “Download MP4 file” gives a similar error as hitting the play button (HTTP ERROR 500).

Chrome developer tools reports this:

media/stream-mp4?id=33:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error - unsupported codec in video file)

bluecherry-access.log logs the 500 but bluecherry-error.log has no corresponding log entry for the error with more information.

Any ideas?

Thanks,
Dale

2

Just updated to 3.1.0-rc2 and still having this problem. Any ideas?

3

image
image1000×309 38.2 KB

4

Does this happen on H.264 or H.265 cameras? I can’t reproduce this on H.264 cameras.

5

They’re currently set for H.265 as there is some weird bug with H.264 on my cameras where they send all black occasionally until rebooted.

6

Currently it is not possible to play H.265 videos from the web UI. We could transcode the video however this is CPU intensive and slow.