There is a problem with playing the video stream from the camera

I bought version 3 and set everything up. But there is a problem with restoring several cameras. The periodic is not shown. They write the Unknown pixelformat video stream error
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Can you attach the logs from /var/log/bluecherry.log or /var/log/bluecherry.log.1

You can close this topic. I’ve decided everything.
I have reinstalled bluecherryDVR and I have another problem related to SSL/CNAME login