Stream not found after update mobile application

Client discussion
1

hello after updating the application on mobile for iOS,
I no longer have the feed from my cameras. it says (stream not found) do you have a solution?

2

Are you using Version 3? Is the camera viewable in the regular client or web interface?

3

I’m on version 2… and it works fine on client and web version. and it works on old version of app too. but with the app update it no longer works.

4

no solution for me ???

5

The new client works with Version 3 specifically. Can you upgrade to Version 3?

6

I have the license for version 2. do I still have to pay for the version 3 license?

7

Hello after checking I am in version 3 and it still does not work !!!

8

Are ports 7001 AND 7002 open?

9

yes the ports are open

10

There must be a configuration issue on your end then. If you want us to look into this PM the login details.

11

hello everything is ok I removed the cameras and put them back it works thank you for your help :grinning:

12

Thanks for the update!