Server / Client Streaming Issue (SOLVED)

Server discussion
1

Server 3.1.16

We still have mostly UniFi cameras using RTSP streaming and a couple of Axis cameras.

Today when I was trying to check the NVR server I found the following major issue:

No cameras were streaming at all, except the 2 Axis cameras (of course the other cameras haven’t been touched at all).

The error on the v3 client says "Failed to recognize file format.
The v2 client just shows Connecting… After a time, it shows Open error: Server returned 404 Not Found.

The connection to the server is Green.

There are no errors on the bluecherry.log which would correlate to all of these cameras being down.

The interesting thing is that the live streaming was still working until I restarted the bluecherry service. I also tried to restart the server too without any luck.

CPU and Memory are very low so it’s not an issue with that.

Found some errors in the Nginx log file like this:

"PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/ev
2025/02/07 23:15:30 [error] 659#659: *6686893 FastCGI sent in stderr: "usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefined array key "media_duration" in /usr/share/bluecherry/www/ajax/events/eventsIndex.php on line 128; PHP message: PHP Warning:  Undefin
2

The camera streaming still hasn’t resolved itself overnight.

I checked one of the camera and the GUI shows that it connected Tested Successfully via RTSP.

3

I updated the server version to 3.1.8 and I’m still having the same issue.

4

I noticed that my recording folder is full at 70%. I’m not sure if it’s not purging properly.

The two cameras that are still working with Live view also also NOT recording. No camera is recording at all, which doesn’t make sense to me.

6

Thanks for the assistance.

I had changed the streams for all my cameras to UDP vs TPC, but the older UniFi cameras don’t work with UDP streams. The axis cameras do implement this properly so they continued to work.

However, the settings did not apply after a reboot, so as far as I knew, the issue appeared out of nowhere.