For our users, the time it takes to launch the Windows app and load/buffer the initial camera(s) can vary wildly, but sometimes exceed 20 seconds. This doesn’t seem like long, but between the inconsistency and length, we sometimes wonder if it’s going to work. What is the source of the loading times, and is there anything we can do to speed it up?
Hello! Can you try to download the client from our bleeding edge release?
This issue should be fixed there. If that doesn’t fix the issue, please attach the log files. You can find the log file under Settings > Advanced Options > Open Log File.
See BC Client 3.0.0-beta21 hangs on startup - Client discussion - Bluecherry
Installed the bleeding edge client and launched the app. It took 17 seconds to launch and display the live feeds from 4 cameras. The log only has two rows from today:
[2025-03-25T12:53:30.832838] App working directory: C:\Users\[redacted]\AppData\Roaming\com.bluecherry\Bluecherry Client
[2025-03-25T12:53:31.364848] Opening app with []eoPlayerMediaKitInterface video playback
The app launched quickly. I think the majority of the 17 seconds was buffering/loading the 4 live feeds.
Hello, any further thoughts on how to reduce time to viewing cameras? Or, is @ 20 seconds the norm?
Can you try this:
Try opening the client with the --mdk flag?
Hello. I tried the --mdk option. The bottom right Loading badge appeared for a much shorter amount of time for all 4 cameras. However, 2/4 cameras showed Live but with only a black screen for several seconds. The other 2 cameras showed Timed Out for several seconds before showing a live feed. In all, the time to showing 4 live feeds was actually about 7 seconds more after doing a couple rounds of testing.
Hello, any further thoughts on how to reduce time to viewing cameras? Or, is @ 20 seconds the norm?
Hey @arcimus. The amount of time to view the cameras depends directly on your hardware. Our client is already optimized to use the GPU and consume less resources. Please, check your hardware and your internet connection.
Hello, thanks for your response.
Please, check your hardware
Can you offer any specifics? What is the source of the loading times? Are the times we have out of the ordinary? What can we do to speed it up? What specifically would you like checked?
Thanks!
What is the source of the loading times?
We don’t have any benchmarks to track this yet. See Benchmarks · Issue #326. A computer with 16GB of RAM and an integrated GPU should be able to see a few cameras smoothly.
About initialization times, we have decoupled the video players from the app initialization, so it doesn’t block the app from starting. We will work on the Benchmarks so we can further improve the experience.
Understood. Is 20 seconds significantly longer than you see in your setups?
Hello. Is 20 seconds significantly longer than you see in your setups?
Hey! Yes, 20 seconds is definitely way longer than expected. The camera loading time can vary depending on your network connection, distance between the server and the client, your network card or network router.
OK, thanks. I have subscribed to the github and seekplan topics.