IPCam Viewer connection issue

1

Hi all,

I’m having some issues trying to get ipcamviewer to communicate with BC. I’m testing with the lite viewer - I’ve added the unit as type Bluecherry DVR, IP of the test server, port 7001, SSL turned on, user admin and base password (bluecherry - since this is an inhouse test that isn’t externally reachable, no big deal); the phone is on the same VLAN as the server, and trying to reach Channel 4 (there is a camera with an ID of 4) and I get a “Error could not retrieve data” on IPCam Viewer.

In the apache logs for blue cherry, I’m seeing this:

172.16.3.170 - - [10/Apr/2020:09:53:31 -0500] “GET /xxxxxxxx.html HTTP/1.0” 200 1247 “-” “-”

172.16.3.170 - admin [10/Apr/2020:09:53:32 -0500] “GET /media/mjpeg.php?multipart=true&id=4 HTTP/1.0” 200 1608 “https://172.16.3.164:7001/media/mjpeg.php?multipart=true&id=4” “Mozilla/5.0 (iPhone; CPU iPhone OS 7_0 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11A465 Safari/9537.53”

I also tried a manual pull of a single frame with:

https://admin:bluecherry@MYTESTIP:7001/media/mjpeg.php?id=4

and all I got back was a blank white page…

I know that ipcamviewer is a separate product from someone else, I was just hoping that someone might have a clue what I must have done wrong :smiley:

2

Are you sure the port is 7001? I remember it was 7002

3

I’m using this also, and no problems at all. I have it as Camera brand Bluecherry, camera model DVR. Host name is just the host name, port 7001, Server push (MJPEG), use HTTPS, and my credentials. I do have under the main app security settings “Untrusted SSL certificates” or it wouldn’t connect after it had defaulted my ssl key after one of the upgrades.

4

Where do you see that level of settings? In the free version of ipcam viewer for the camera settings I see:
Name (general name, not important)
Type - Bluecherry DVR
IP/Host - set to IP address of internal test server
HTTPs Port - 7001, ssl enabled
User - admin
Password - set correctly
channel - 4 (known current camera ID)

I don’t see anywhere in the main app settings untrusted ssl certificates. Are you on Android or iOS? Also are you using the free or paid version of ipcam viewer?

5

Yes, it’s asking for the https port not the rtsp port

6

Actually I apologize… I had issues with IPCam Viewer now that I think about it and switched to tinyCam at some point, sorry about that :frowning: FWIW it’s been solid for me.

EDIT: They were so similar, I had honestly forgotten I had switched awhile back, sorry for the confusion.

7

TinyCam, blue shield logo with what looks like aperture blades on it? I just tried to run it and comes up with a panel for “wificam” and the + doesn’t give an option to manually specify ip/port/etc. I’m wondering if I downloaded the wrong package?

well, just found the home page for tinycam, looks like its android only - I’m on iOS :frowning:

8

I just Googled, looks like Android OS only, sorry to doubly let you down :frowning: