Can't configure amcrest RTSP stream

Hey all. I just installed bluecherry and I’m trying to get an amcrest camera setup and I’m getting the following output in the logfile:

Jan 11 04:21:07 security bc-server[16348]: I(2/backdoor): Device stopped: configuration changed
Jan 11 04:21:14 security bc-server[16348]: I(2/backdoor): Setting up device
Jan 11 04:21:20 security bc-server[16348]: I(2/backdoor): Stream started: Video: hevc, none, 1/90000(s) 1/90000(c); Audio: aac (LC), 16000 Hz, mono, fltp
Jan 11 04:21:20 security bc-server[16348]: E(2/backdoor): Initializing muxer for RTP streaming failed
Jan 11 04:21:20 security bc-server[16348]: E(2/backdoor): bc_streaming_setup() failed: Invalid argument
Jan 11 04:21:20 security bc-server[16348]: E(2/backdoor): Unable to setup live broadcast of device stream

I have the following rtsp path configured /cam/realmonitor?channel=1&subtype=00&authbasic=[basic] with the rtsp port set to 554 and onvif to 80.

The camera is an amcrest IP8M-T2499EW

I can get the rtsp stream running in vlc but no luck in bluecherry. Any ideas???

Try setting the camera to h264 mode.

1 Like

That did it.

Does bluecherry not support h265?