Cannot install on Mint 19.3 or 18.3

I have used the terminal command listed on the download page [sudo bash -c "$(wget etc etc] for my main Mint 19.3 install and a VM install of Mint 18.3. Both yield “Distro not supported” after running the script.

Any ideas what I am doing wrong, or solutions?

Thanks
Tom

Can you run:

cat /etc/lsb-release
cat /etc/os-release

Linux Mint 19.3 is based on Ubuntu 18.04 LTS, you can try these commands:

wget -q https://dl.bluecherrydvr.com/key/bluecherry.asc -O- | apt-key add -
wget --output-document=/etc/apt/sources.list.d/bluecherry-bionic.list https://dl.bluecherrydvr.com/sources.list.d/bluecherry-bionic.list
apt -y update
apt -y install bluecherry
systemctl restart bluecherry

Linux Mint 18.3 is based on Ubuntu 16.04 LTS, you can try these commands:

wget -q https://dl.bluecherrydvr.com/key/bluecherry.asc -O- | apt-key add -
wget --output-document=/etc/apt/sources.list.d/bluecherry-xenial.list https://dl.bluecherrydvr.com/sources.list.d/bluecherry-xenial.list
apt -y update
apt -y install bluecherry
systemctl restart bluecherry

I’m at work but I have AnyDesk access, as I have time here at work. I will run your list(s) and report back. Thanks.

I did run the lsb-release on my 19.3 OS and it returned something to the effect of “lsb not present” or similar. I have a decent understand of terminal commands etc but in no way am I calling myself proficient in massaging kernals and so on.

LINKS EDITED TO NEW USER LIMITS

/etc/lsb-release for Mint 19.3

DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=19.3
DISTRIB_CODENAME=tricia
DISTRIB_DESCRIPTION=“Linux Mint 19.3 Tricia”

/etc/os-release for Mint 19.3

NAME=“Linux Mint”
VERSION=“19.3 (Tricia)”
ID=linuxmint
ID_LIKE=ubuntu
PRETTY_NAME=“Linux Mint 19.3”
VERSION_ID=“19.3”
HOME_URL="-----linuxmint----/"
SUPPORT_URL="-----forums.ubuntu-----/"
BUG_REPORT_URL="------linuxmint-troubleshooting-guide.readthedocs-dot-io/en/latest/"
PRIVACY_POLICY_URL="-----linuxmint------"
VERSION_CODENAME=tricia
UBUNTU_CODENAME=bionic

/etc/lsb-release for Mint 18.3 (had to manually copy due to VM not letting me copy/paste)

DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=18.3
DISTRIB_CODENAME=sylvia
DISTRIB_DESCRIPTION=“Linux Mint 18.3 Sylvia”

/etc/os-release for Mint 18.3 (had to manually copy due to VM not letting me copy/paste)

NAME=“Linux Mint”
VERSION=“18.3 (Sylvia)”
ID=linuxmint
ID_LIKE=ubuntu
PRETTY_NAME=“Linux Mint 18.3”
VERSION_ID=“18.3”
HOME_URL="-----linuxmint----/"
SUPPORT_URL="-------forums.ubuntu------/"
BUG_REPORT_URL="-------bugs.launchpad-dot-net/linuxmint/"
VERSION_CODENAME=sylvia
UBUNTU_CODENAME=xenial

Okay, made some progress once I figured out that the -0- is a -O-…

Not sure how/if it matters but I changed the apt -y update to apt-get -y update, then it returned mostly good stuff but did tell me that public key for bionic InRelease is not signed and wasn’t updated. Important???

Gave it the apt-get install and it returned a few …Done and then “unable to locate package bluecherry”
I re-ran the original bash -c "$(wget etc etc
but got the same Distro not supported return.

Here is the contents of bluecherry-bionic-dot-list

Please post any problems to http://forums.bluecherrydvr-dot-com or ubuntu@bluecherrydvr-dot-com

deb http://ubuntu.bluecherrydvr-dot-com bionic main # Bluecherry Ubuntu 18.04 LTS packages

Breakthough…

I had been adding the sudo to your list, but finally made the connection that I had to add it to the piped command too. It is cooking on the install so far, looks promising…

Stuck. The install seemed like it was going well, until it returned this:
Errors were encountered while processing:
bluecherry
E: Sub-process /usr/bin/dpkg returned an error code (1)

I ran the restart script and it asks for my password and returns a prompt. Nothing else and nothing in the “start menu”. When I enter the Bluoecherry database pass I chose it returns a “wrong password” so I assume it does in fact want my Mint 19.3 sudo pass.

I realized I had copied in the xenial script but was working on my Mint 19.3 so I re-did the bionic and got the same results.

I noticed that the bluecherry-bionic.list (and -xenial) files are not updated to today which I had assumed they should be as they are being outputed from one of the scripts??? Is this normal?


Apologies to those frustrated by my running monologue of struggles. I am trying to give a clear picture of what I’ve tried and where I am at. I am assuming many of you keep normal hours and are not overnighters like myself. Obviously I appreciate any help intensely. Thanks,Tom