Hi,
After ugrade to the latest server version I see the following message in Bluecherry client (2.2.9) on camera’s views: “Error: Open error: Server returned 401 Unauthorized (authorization failed)”. On new client version just black screens and the same for mobile app. I can only see picture via Live view in web version. Could you suggest something?
Which server version are you using?
Can you restart the Bluecherry service (sudo service bluecherry restart) and paste the logs regarding the cameras that are causing problems?
Does this work with the latest (version 3 beta) client?
Hi @curtishall ,
Server version is 3.1.0-rc8
Here are the logs after service restart:
Jun 16 16:01:10 cctvserver bc-server[309046]: I: No matching rules
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): Status reports are served at /tmp/bluecherry_status
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): Status reports are served at /tmp/bluecherry_trigger
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): Started bc-server 3.1.0 (toolchain 11.3.0) v2.7.6-733-g6e6e1d92 heads/master
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): API server started listen to port: 7005
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): HLS server started listen to port: 7003 (SSL=0)
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): SQL database connection opened
Jun 16 16:01:10 cctvserver bc-server[309123]: W(): Failed determine oldest media time
Jun 16 16:01:10 cctvserver bc-server[309123]: I(): v3license server started
Jun 16 16:01:11 cctvserver bc-server[309123]: I(1/House): Setting up device
Jun 16 16:01:11 cctvserver bc-server[309123]: I(5/Entrance): Setting up device
Jun 16 16:01:11 cctvserver bc-server[309123]: I(2/Backyard): Setting up device
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): Stream started: Video: h264 (Main), yuv420p(progressive), 1920x1080, 1/90000(s) 1/180000(c)
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): Switching to new recording schedule ‘motion’
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): motion algorithm is set to 1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): frame downscale factor is set to 0.500000
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): min_motion_area_percent is set to 5
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): max_motion_area_percent is set to 30
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): max_motion_frames is set to 20
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): min_motion_frames is set to 15
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): motion_blend_radio is set to 15:1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(2/Backyard): motion_debug is set to 0
Jun 16 16:01:12 cctvserver bc-server[309123]: W(2/Backyard): Failed to initialize VAAPI decoder for stream
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): Stream started: Video: h264 (Main), yuvj420p(pc, bt709, progressive), 1280x720, 1/90000(s) 1/180000(c)
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): Switching to new recording schedule ‘motion’
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): motion algorithm is set to 1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): frame downscale factor is set to 0.500000
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): min_motion_area_percent is set to 3
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): max_motion_area_percent is set to 90
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): max_motion_frames is set to 20
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): min_motion_frames is set to 15
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): motion_blend_radio is set to 15:1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(5/Entrance): motion_debug is set to 0
Jun 16 16:01:12 cctvserver bc-server[309123]: W(5/Entrance): Failed to initialize VAAPI decoder for stream
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): Stream started: Video: h264 (Main), yuvj420p(pc, bt709, progressive), 1920x1080, 1/90000(s) 1/180000(c)
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): Switching to new recording schedule ‘motion’
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): motion algorithm is set to 1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): frame downscale factor is set to 0.500000
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): min_motion_area_percent is set to 5
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): max_motion_area_percent is set to 20
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): max_motion_frames is set to 20
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): min_motion_frames is set to 15
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): motion_blend_radio is set to 15:1
Jun 16 16:01:12 cctvserver bc-server[309123]: I(1/House): motion_debug is set to 0
Jun 16 16:01:12 cctvserver bc-server[309123]: W(1/House): Failed to initialize VAAPI decoder for stream
I’m able to see only black screens instead of cameras’ views in v3 beta client.
Thank you!
Can we get remote access to this server to look at it? I can send you reverse ssh instructions so you don’t have to open a port.
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